Chat management

  • Open the chat in the Action element

    Last Updated: 24.04.2026

    The Open the chat action sends a subscriber's chat to your Conversations section so your team member can reply by hand. Use it when a question needs a human answer, such as a tricky support case or a hot lead that should go to a specific sales manager.

  • Close the chat in the Action element

    Last Updated: 28.04.2026

    The Close the chat action marks the subscriber's chat as closed and moves it down the Conversations list. Use it to keep your inbox organized after a chat ends, like when your chatbot confirms the issue is resolved.

  • Unsubscribe from the bot in the Action element

    Last Updated: 28.04.2026

    The Unsubscribe from the bot action stops sending chatbot campaigns and automated flows to a subscriber. Use it when someone asks to opt out or at the end of a one-time flow, such as a post-purchase follow-up.

Create your own chatbot today