Action element

Last Updated: 07.05.2026

The Open the chat action sends a subscriber's chat to your Conversations section so your team member can reply by hand. Use it when a question needs a human answer, such as a tricky support case or a hot lead that should go to a specific sales manager.

Last Updated: 07.05.2026

The Close the chat action marks the subscriber's chat as closed and moves it down the Conversations list. Use it to keep your inbox organized after a chat ends, like when your chatbot confirms the issue is resolved.

Last Updated: 08.05.2026

The Unsubscribe from the bot action stops sending chatbot campaigns and automated flows to a subscriber. Use it when someone asks to opt out or at the end of a one-time flow, such as a post-purchase follow-up.

Last Updated: 08.05.2026

The Add tag action assigns a tag to a subscriber so that you can group and segment your audience. Use it to track user actions in a flow, like picking a specific course, booking a tour, or adding an item to the cart, and follow up or route them down a different branch.

Last Updated: 07.05.2026

The Remove tags action removes one or more tags from a subscriber. Use it to reset state when something changes, for example, remove the abandoned_cart tag once the person pays or clear the trial tag when they upgrade.

Last Updated: 08.05.2026

The Add variable action sets or updates a variable in a subscriber's profile. Use it to capture data (names, preferred dates, or chosen plans), track progress with counters, or calculate personalized values, such as the final price after a discount.

Last Updated: 07.05.2026

The Delete variable action clears the current value of a subscriber's variable. Use this when you need to reset flow logic, like resetting last_order_status when someone starts a new order or clearing a survey response before a repeat round.

Last Updated: 07.05.2026

Integrate with Google Sheets to allow your chatbot to read and add data to your spreadsheets in real time. This can help you log new leads as rows, keep your order tracker up to date, or pull students' lesson progress into chatbot replies.

Last Updated: 07.05.2026

The Insert Google Sheets row action adds a new row to Google Sheets every time a subscriber reaches this step. Use it to log leads, capture order details, or keep a running list of signups within your flow automatically.

Last Updated: 08.05.2026

The Find and update row action locates a specific row in Google Sheets and refreshes its values. Use it when the same subscriber comes back to update their record instead of creating a duplicate. For example, you can update an order status, adjust a student's progress, or move a deal to the next stage.

Last Updated: 08.05.2026

The Retrieve data from row action pulls values out of Google Sheets and saves them to the subscriber's chatbot variables. Use it when you want your chatbot to react based on data you keep in your spreadsheet. For example, you can read an order status and show it in the chat, look up a student's next lesson, or check the price on a specific product.

Last Updated: 08.05.2026

The Block in a group or channel action blocks a subscriber in the selected Telegram group or channel when they reach this step in the flow. Use it to automate moderation, like blocking subscribers who have not paid for membership or violated a rule.

Last Updated: 08.05.2026

The Remove the previous message action deletes messages sent by your Telegram chatbot in the subscriber's chat when they reach this step in the flow. Use it to remove outdated content or prevent interactions with old messages. For example, you can delete an expired discount offer after the promotion ends.

Last Updated: 08.05.2026

The Unblock in a group or channel action unblocks a subscriber in the selected Telegram group or channel when they reach this step in the flow. Use it to restore access automatically when subscribers renew a subscription, confirm a payment, or complete a target action.

Last Updated: 08.05.2026

The Create deal action creates a new deal and a new contact in the CRM system when a subscriber reaches this step in the flow. Use it to turn chatbot events into CRM records automatically. For example, you can create a deal in your pipeline every time a subscriber clicks Buy or requests a callback.

Last Updated: 08.05.2026

The Edit CRM deal action updates the status of an existing deal when a subscriber takes a specific action. For example, it can confirm a purchase request that needs manual approval or submit files. Use this action to move deals through your pipeline automatically.

Last Updated: 08.05.2026

The Enroll in the course action sends a course invitation to a student when they reach this step in the flow. Once the student receives the invitation email, they can sign up for the course and start learning. 

Last Updated: 08.05.2026

The Send a message to another contact of the bot action sends a message to a specific contact subscribed to the same chatbot. Use it to notify your team about chatbot events while keeping the list of notification recipients limited to specific people.

Last Updated: 08.05.2026

The Start an automation by event action triggers an automation when a chatbot sends an event. Use it to transfer subscriber data from your chatbot to email or SMS campaigns and branch your flow based on chatbot events.

Last Updated: 08.05.2026

The Notify me action sends a message on behalf of your chatbot to the SendPulse Notifications chatbot or to a Telegram group. Use it to notify yourself or a team member about important subscriber actions in the flow, including received payments, new leads, or other flow events.

Last Updated: 08.05.2026

The Add note action creates a note for other team members in a chat with subscriber. The note is not visible to the subscriber.

Last Updated: 08.05.2026

The Send webhook action sends a POST request with subscriber data to your URL when a subscriber reaches this step in the flow. Use it to transfer chatbot events to your own system, including CRM software, CMS, websites, or any other tool, for further processing.