View chats
Chats from different bots are organized in a single list. You can filter them by messaging app, chat type, and assigned team member. You can see messaging app icons on each bot tab.
Messaging app
To view bot chats from a specific messaging app, select it from the dropdown list in the Chats for all bots section.
Assigned team member
You can filter chats by assigned team member: my, unassigned, or all.
Chat status
The bot's chats are displayed in three lists: open, unread, closed, and all chats.
| Open |
Chats with unfinished subscriber conversations. An empty red circle indicates this status. Chats open when a subscriber launches the Standard reply flow, reaches the Action element, or when you open a chat manually. |
| Opened unread |
Chats that have already been opened but have unread messages. A filled red circle indicates this status. Unanswered messages received after the last reply appear in bold on the list. |
| Closed | Chats you've closed. An empty gray circle indicates this status. |
Under the statuses, you can also view the number of unread chats and mark them as read.
To mark a chat as unread, click the three dots next to it and select Mark as unread.
To close a chat, go to it and click Close the chat.
Subscriber search
You can also find a subscriber using search. Start typing their name in the search bar on the left, and select the chat from the list.
Last Updated: 01.07.2025
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