Platform updates

Use the new “Ad performance” tab to view Meta Ads Manager campaign data with chatbot results generated after users click your ads, including conversations started, leads, purchases, and more. Track cost per lead and cost per purchase to evaluate conversions against your ad spend, and view events your chatbot sends to Meta.

In the user role settings, allow your team members to access contacts linked to their assigned deals or tasks. When needed, they can open contact cards assigned to another user — for instance, to follow up on a payment and close their deal. In the main contact list, they will still see only the contacts assigned to them.

In “eCommerce” → “Payments,” filter payments by product name or SKU and contact assignee.  This helps you analyze payments from customers assigned to specific team members and track transactions for selected products. 

Students can now ask questions about tests, forms, and certificates in their student account if this feature is included in their plan. Instructors can instantly see which course item the question refers to, making it easier to understand the context and provide timely help.

Drag and drop buttons or quick replies between rows in your chatbot message to arrange them exactly how you want. Preview the button layout in the sidebar and restore the default arrangement with a single click whenever needed. This allows you to create clearer, better-structured Telegram chatbot messages. 

Use the “History” tab to view changes to your academy settings, courses, groups, and students. Filter records by event name, instructor, or date range to quickly find the information you need. Monitor your team's activity and stay informed about recent updates.

Fill in SEO fields in seconds, even with zero tech skills. In your CRM product card, go to SEO settings and click “Fill with AI” to generate the SEO title, description, and keywords based on the product name and description. You can customize the prompt, select an AI model, and fine-tune the generated content if needed.

Select the “Product” pop-up type and add one or more products from your CRM catalog — their details will be filled in automatically. In the “Confirmation” tab, add checkout fields and select available payment methods. Let customers purchase products directly in the pop-ups while CRM deals are created automatically after payment.

In the “Chats” section, copy shortcodes for ad referral data, including the ad ID, ad link, click ID, and more. Use them in chatbot messages, the “Action” → “Set variable” element, or send them to your analytics tools for more accurate conversion tracking.

In the “Payments” section or a contact or deal card, click the refresh icon next to a payment status. The CRM system retrieves the latest status from your payment provider without reloading the page.  This lets you verify payments faster and continue working with customers without waiting for a payment webhook.

In your automated flow, go to the "SMS" element and select your SMS chatbot phone number as the sender to let recipients reply to your messages. Their replies will appear in the “Chats” section, where your chatbot or a team member can take over the conversation. Turn one-way notifications into interactive conversations that drive conversions.

In your paid course plan settings, set the maximum number of students who can purchase it. Once the limit is reached, you can only enroll new students manually in the “Students” tab. This helps you sell premium plans with limited spots and highlight the exclusivity of your offer. 

Use GPT-5.6 Sol for complex requests that require precision and strong reasoning, GPT-5.6 Luna for quick consultations, and GPT-5.6 Terra for a balanced mix of speed and quality in your everyday chats. Every model supports web search, file search, and MCP server connections.

Use the “Start type” filter to quickly find automated flows triggered by your email service, CRM, online courses, dynamic segments, or events. Combine it with other filter criteria to streamline navigation through large automated flow lists.

Turn on voice calls in your chatbot settings to receive and make calls after a subscriber grants permission. Incoming and answered outgoing calls start a 24-hour customer service window, allowing you to send free-form messages within that timeframe. During calls, you can view the chat history and add notes for future conversations.

Add up to 10 cards with images, titles, descriptions, and one or two buttons to showcase products or services in a single engaging message and boost conversions. Add a text message before the carousel, and make sure every card contains the same number and type of buttons.

In your AI integration settings, turn on the “AI agent disclosure” option and customize the default notification if needed. The system automatically adds it to the AI agent's first message to help you stay transparent and comply with regulations in supported regions.

In the “Linked flows” section, you can now see all automated flows where a pixel event starts or stops a scenario or is used in the “Condition” element. The system automatically updates flow names and statuses whenever you make changes. This allows you to immediately see how editing or deleting an event will affect your auto-flows, helping you manage them more efficiently.

Use the POST /contacts/deleteVariable endpoint to pass multiple variable IDs or names in a single request and clear their values for a selected chatbot contact. This will help you reduce API requests and remove temporary or outdated subscriber data more efficiently.

In your pop-up settings, you can customize the font, color, and size of placeholders in input fields. For instance, match their appearance to your pop-up layout and brand style, or increase the font size on mobile devices to improve readability.

Use GET /templates to retrieve and search templates by name, category, status, or language; DELETE /templates/{id} to remove them using templates’ ID; and POST /templates to create new templates and automatically submit them for Meta review. Manage your WhatsApp templates from external systems without extra manual work.

Add third-party code or custom JavaScript in your academy settings to enhance student accounts without hiring an expert. Easily integrate analytics, support chat, feedback forms, and other custom tools to level up your academy and create a tailored learning experience.

When manually launching a chatbot flow from the “Audience” section, you can select the starting point of your flow. To do this, simply paste the block ID copied from the flow builder. For instance, you can let customers who have already purchased a subscription access it immediately instead of browsing your pricing plans.

If your chatbot flow contains the “Start A360 workflow by event” action, the Automation flow will run even without the subscriber's email address or phone number. Messages will be sent through the “Messaging app” element only, while other actions, like creating a deal or notifying your team, will continue to run as configured.

In “eCommerce” → “Payments,” filter payments by product type (physical, digital, or subscription) and payment type (first or repeat). This helps you better evaluate customer acquisition and retention trends to optimize your product offering.

You can now connect the next element to the “Flow” element, allowing the current branch to continue after another chatbot flow starts. For instance, after a customer pays for a subscription, one flow can regularly check its status while another handles onboarding. This allows you to create more complex scenarios with multiple branches.

Integrate SendPulse with over 130 tools through Pluga to build automated marketing, sales, and communication workflows. Sync customer data, create CRM contacts and deals, and launch email, SMS, and chatbot campaigns based on events from your connected apps.

For every test question, select an image, audio, or video response type and add media files to the answer options with explanatory text. This will help you create more engaging and interactive tests. To give you an idea, language course students can compare multiple audio clips and choose the one with the correct pronunciation.

In your Automation flow settings, select a pixel event that will stop sending the remaining messages to contacts in the flow. For instance, once a customer completes a purchase, they will no longer receive abandoned cart reminders. This helps you deliver more relevant communications and manage automated flows more effectively.

Import up to 10,000 products at once from a CSV file instead of adding them manually one by one. Map file columns to CRM fields, configure data matching, and choose how to handle duplicates. The import runs in the background, and once it's complete, you can download error and duplicate reports.