Convert your Instagram subscribers into loyal customers
How to incorporate Instagram chatbots to your marketing campaigns using SendPulse


Set up chatbot auto-replies on Instagram




Help your team work together and connect several live agents to Instagram chats



Promote your chatbot on Instagram with the help of ads

Accept payments
Turn your chatbot into effective sales channel for your business. Set up the integration with the payment systems and add payment buttons to your bot messages, so your customers could make in-chat orders.
Lern moreSimple tools for automating your Instagram workflows

Visual chatbot builder
Create your chatbot’s architecture and logic, developing a detailed scenario with messages you want to send. First, specify the keywords or events that will trigger auto-replies. Then, use different chatbot elements to set up rules and conditions for displaying and sending your chatbot messages.


API requests to get data from external systems
Send requests to third-party systems to get information and display it directly in messages to your subscribers. For example, you can send weather forecasts if you know the subscriber's city or display search results in your chatbot if you know the name of the product your customer has been looking for.


Filters for sending relevant messages


User input for saving information from users
Receive information from your subscribers by adding the “User input” element to your chatbot flow. Later on, you can use this information to personalize your messages and segment your audience.


Files, images, audio, video files, and emoji
Use different types of content in your messages to make your communication with subscribers more effective and show your product or service at its best.

Mobile app for working with chats on Instagram
Reply to your subscribers using our mobile app. With the app, you can easily support several chats at once and manage your chatbots on the go.

Omnichannel communication
FAQ
How do I create a chatbot on Instagram?
Log into your SendPulse account, go to the “Chatbots” tab, and add the Instagram page you want to set up a chatbot for.
Why are chatbots on Instagram essential for marketing?
Chatbots are useful for any business. If you get hundreds of similar questions and deal with dozens of orders through your DMs on Instagram, you can make your work a lot easier with the help of a chatbot. You do not have to hire a person to reply to direct messages on Instagram — you can easily automate this routine process.
How do chatbots work?
First, you need to create a chatbot flow based on different actions your subscribers may perform, such as placing an order, returning or exchanging an item, or asking questions. Once you do, every time your users make a targeted action, a chatbot will interact with them and help them out with their queries. Moreover, Instagram chatbots can send information about your customers to your CRM according to the filters you apply.
What are the benefits of chatbot marketing on Instagram?
With an Instagram chatbot, you don’t have to hire a live agent who processes your orders through direct messages — allowing your business to save time and money. The chatbot works 24/7 without a break and responds to every user immediately. It can help you clear up any issues your customers may have, minimizing or eliminating the barriers to purchases, and reducing customer churn.
How do I set up welcome messages and other auto-flows?
Create a trigger for sending an automated flow — it could be keywords people usually type when sending questions to your chat or any event, like a subscription to your page. Then, create a scenario for your chatbot, setting up conditions for sending each message.
How do I invite team members to my SendPulse account to collaborate on chats?
Go to “Account settings,” open “Users,” and click “Invite a new user.” Read a step by step instruction on how to distribute access to users in your SendPulse account.
How much does SendPulse's chatbot service cost?
Learn more about subscriptions for Chatbot service on our Pricing page.
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