SendPulse is an all-in-one solution designed to support business owners, marketers, sales managers, online course creators, and other professionals across digital industries.

Easily grow your mailing list, build responsive websites and smart pop-ups, automate your email, SMS, and web push campaigns, create no-code chatbots, and run engaging online courses. Keep tabs on your performance and manage sales using our CRM system — all SendPulse tools offer built-in integrations geared toward a smooth user experience.

  • 21.04.2025

    GPT-4.1 models for your chatbots

    The “AI Step” element in chatbot flows now supports new models, including GPT-4.1, GPT-4.1 mini, and GPT-4.1 nano. These models deliver highly relevant responses while keeping usage costs lower.

  • 18.04.2025

    Organize chatbot flows with custom folders

    You can now create custom folders in your "Flows" tab and arrange them in a way that suits your workflow. By default, all flows are categorized into "System" and "Unsorted" folders.​

  • 08.04.2025

    Launch chatbot flows directly from your chat sidebar

    A new, handy button allows you to manually launch chatbot flows directly from your chat sidebar. Now when you view deals in the CRM system that were created through your chatbot, you can initiate flows without switching to the “Conversations” tab.

  • 07.04.2025

    Switch between flows right inside our chatbot builder

    You can now switch between different chatbot flows directly within our chatbot builder. To do this, use the handy dropdown menu in the upper left corner.

  • 03.04.2025

    Automated chatbot replies in Telegram group topics

    Your chatbot can now reply within group topics where it was triggered and respond to specific messages using Telegram replies. You can also see which topics users interact with to get more context for their requests.

  • 01.04.2025

    URL buttons in WhatsApp chatbot messages

    Add buttons with links to external resources to your WhatsApp chatbot’s free-form messages. You can add one clickable button per message.

  • 27.03.2025

    Seamless Instagram chatbot integration

    Connecting a new chatbot to Instagram Direct is now simpler than ever. You don’t need to navigate through your Facebook settings anymore — just follow the step-by-step prompts in the pop-up window. Select an account type, grant permissions, and watch your chatbot do all the hard work for you!

  • 11.03.2025

    Permanent menus in Telegram chatbots

    Upgrade your Telegram chatbot using a permanent menu under an input field. You can add up to 20 buttons to your menu to guide subscribers to selected flows. Your menu will appear automatically if your last chatbot message has no other buttons.

  • 04.03.2025

    Take over chats when responding manually

    You can now take over a chat when responding manually if it doesn’t have an assignee or is already assigned to one of your team members. To take over a chat, select a corresponding checkbox before sending your message.

  • 04.03.2025

    New “AI integration enabled” filter in your chatbots

    You can now apply our new "AI integration enabled" filter to check if your bot uses AI. This will allow you to automatically direct subscribers to different chatbot flow branches based on whether the OpenAI token is added and whether a subscriber has reached their AI request limit.

  • 03.03.2025

    Dynamic URLs in WhatsApp templates

    Now you can add dynamic variables to button URLs in WhatsApp template messages. This will help you personalize links for every recipient and enhance customer communications.

  • 28.02.2025

    Send more WhatsApp messages through the API

    Send even those WhatsApp message types through the API that are not yet supported by our chatbot builder. Add contact details, locations, address requests, and more from the Meta documentation to your messages. To do this, specify your message “type” and its corresponding data structure.

  • 26.02.2025

    Draft messages in your "Conversations" tab

    Now all your unsent messages are automatically saved as drafts, even when you switch to another chat. Draft conversations are marked with special indicators so you can easily return to them later.

  • 24.02.2025

    Create cards and card carousels in your live chats

    You can now add separate cards or use the “Carousel” element to create carousels of cards for your live chat messages and add titles, images, descriptions, and buttons to them. You can create your cards manually, send them to your chat using the “API request” element, or copy them from other channels.

  • 24.02.2025

    New automation pause settings in our chatbot builder

    You can now disable the pause feature to resume your automated chatbot flow immediately after responding to users manually in chat, or set the pause duration from 10 minutes up to 1 day. You can also apply these settings to your Instagram, Facebook, and API conversations.

  • 21.02.2025

    New "Repeat" element in the SendPulse chatbot builder

    Our new “Repeat” element allows you to create automated action repetitions in your chatbot flows and schedule them at intervals ranging from 15 minutes to 60 days. You can also limit your flow element repetitions for every contact and manage your future interaction scenario.

  • 07.02.2025

    Another usability update to the "Conversations" tab

    You can now manually mark chatbot conversations as read or unread. Plus, any unanswered messages whether from the bot or a team member will automatically be highlighted in bold.

  • 22.01.2025

    Improved usability of the "Conversations" tab

    From now on, you can effortlessly share files with chatbot subscribers by dragging and dropping them into the input field. Press the up arrow key to edit your last Telegram message. You can also view who assigns team members to chatbot conversations for better tracking.

  • 13.01.2025

    New “AI Step” element in SendPulse chatbot builder

    Using our new “AI Step” element, you can now integrate OpenAI right into your chatbot flows and tailor responses based on your customer intention during interactions with your AI bot. You can use it to perform a single action (translation or calculation) or run it until your chatbot subscriber meets your specified conditions.

  • 10.01.2025

    Edit deals created in other chatbot flows

    In the “Action” element > the “Edit CRM deal” option, you can now select “Last contact deal” even if the deal was created outside the current flow. Select a deal pipeline and stage to narrow down your deal options.

  • 10.01.2025

    Transfer chatbot subscriber data to the CRM system

    Select the "Automatically transfer contacts to CRM" checkbox in chatbot settings to add your bot’s existing audience to the "Contacts" section in the CRM system. Contact names, phone numbers, and email addresses will be transferred automatically. You can also map your chatbot variables and CRM contact fields.

  • 10.01.2025

    Send stickers to your Telegram chatbot subscribers

    You can now upload .webp, .webm, or .tgs files to your Telegram chatbot messages and send them as stickers (.webm and .tgs files can be animated). To do this, drag stickers from Telegram to your device's desktop, then upload them as files to the chatbot builder or chats.

  • 17.12.2024

    Chatbot payment page updates

    Now, if you have selected the "Any amount" option for your payment button, chatbot subscribers will be able to type in a payment amount or select one of the preset options.

  • 05.12.2024

    New “Close the chat” action in our chatbot builder

    With the "Close the chat" option in the "Action" element, you can mark your chat as resolved and lower its priority. This action also allows you to unassign your team member from this chat.

  • 05.12.2024

    Reply to specific messages in Telegram and WhatsApp chats

    To ensure clear customer communication, you can select a specific subscriber message to reply to in your WhatsApp and Telegram chats.

  • 22.11.2024

    Run your chatbot when a user joins your Telegram group or channel

    Now you can allow your Telegram chatbot to start conversations with unsubscribed users who have requested to join your private group or channel. This option applies to groups and channels where the "Request admin approval" toggle is turned on in Telegram invite link settings. We have also updated the standard flow activated by this trigger.

  • 14.11.2024

    Parse Telegram chatbot messages

    Click the wheel icon in the “Messages” element to specify your text markup language as Markdown, Plain text, or HTML (set by default).

  • 28.10.2024

    Copying publicly viewable chatbot flows

    From now on, you can allow users to copy your chatbot flows when setting up a public preview. Afterward, third-party users will be able to copy these flows to their bot and edit them if they need to.

  • 28.10.2024

    New “Media Group” element in Telegram chatbots

    Send multiple files, images, or videos in a single message with our new “Media Group” element in Telegram bots. This element is applicable to chatbot flows and messages.

  • 28.10.2024

    Reactions in Telegram chatbots

    Enhance natural communication between your Telegram chatbot and its subscribers with quick reactions. React to your chatbot subscribers' messages and view their reactions to yours. This feature is available for all pricing plans.

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