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Change your availability status in Chats
Last Updated: 15.09.2026
Learn how to switch your your availability status in chats.
Manage an agent's chat access
Last Updated: 15.09.2026
Learn how to manage and update your agents’ chat access settings.
Track agent performance
Last Updated: 15.09.2026
Learn how to view an agent's chats, statistics, and limits.
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