Flow Elements

How to create a chatbot flow scenario and work with elements

  • How to work with the chatbot flow builder

    Last Updated: 09.09.2024

    With SendPulse, you can create automated chatbot flows that will be triggered by a user action or keyword and answer customers’ questions or collect user information according to a predefined scenario.

  • How to use chatbot builder elements

    Last Updated: 09.09.2024

    With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

  • How to manage chatbot flow triggers

    Last Updated: 26.02.2025

    SendPulse allows you to create automated chatbot flows when a bot answers customer's questions according to an in advance specified scenario that launches on trigger words.

  • The Message element in chatbots

    Last Updated: 26.02.2025

    This element is used to create messages of any type or collect data.

  • The Text element in chatbots

    Last Updated: 26.02.2025

    This element is used to communicate with users to inform or guide them.

  • The Quick Replies element in chatbots

    Last Updated: 26.02.2025

    Quick replies are prompts that disappear when clicked. You can use them to add more user interaction elements and link them to other elements and individual scenario branches.

  • The Button element in chatbots

    Last Updated: 31.01.2025

    This element is used to interact with chatbot subscribers. Using buttons, you can engage your chatbot subscribers and set your scenario’s direction.

  • Media elements in chatbots

    Last Updated: 18.09.2024

    You can add various media elements to make your chatbot communication more engaging. This can enhance user experience and help you convey your message through audio and visual content.

  • The Waiting for subscriber's response element in chatbots

    Last Updated: 21.06.2024

    A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

  • The Carousel element in chatbots

    Last Updated: 26.02.2025

    This element is used to create a carousel of up to 10 cards. For example, it can be used to showcase various products. You can add an image, title, and button to every card.

  • The Action element in chatbots

    Last Updated: 23.10.2024

    You can perform various actions with the subscribers' data when they get to the Action element.

  • The Filter element in chatbots

    Last Updated: 22.08.2024

    Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

  • The Pause element in chatbots

    Last Updated: 26.02.2025

    This element is used to set your message sending time and conditions. You can set your sending time in minutes, hours, or days.

  • How to accept chatbot payments

    Last Updated: 13.05.2024

    Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

  • The AI Step element in chatbots

    Last Updated: 17.01.2025

    With the AI Step element, you can incorporate AI into your chatbot flows to branch them based on user actions or goal completion and save data for personalized responses.

  • The Randomizer element in chatbots

    Last Updated: 03.01.2025

    The Randomize element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

  • The Repeat element in chatbots

    Last Updated: 26.02.2025

    The Repeat element allows you to execute actions at specific time intervals. Once added, it triggers all subsequent elements at a set frequency. You can use this element to send payment reminders, recurring notifications, or other updates automatically.

  • The Webhook element in chatbots

    Last Updated: 22.06.2024

    You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system.

  • The API Request element in chatbots

    Last Updated: 22.06.2024

    Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

  • How to continue a chatbot flow without a user action

    Last Updated: 17.06.2024

    You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

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