Messenger element in Automation 360

You can implement multiple communication channels in Automation 360 autoflows and add sending messages from Instagram, WhatsApp, Facebook Messenger, or Telegram chatbots to your flows.

Please note that you can send a message to your customers on Facebook, WhatsApp, and Instagram only within 24 hours from the moment when the last message was sent or since the last user interaction with the chatbot.

Who can receive your chatbot messages?

The user must be subscribed to any chatbots used in your flow and also have an email or phone number in your “Audience” list.

You can get additional contact information using the following methods:

Read more about how to create variables and update values: How to manage subscribers and their data in your chatbot audience.

How to use the messengers element

To start Automation 360 and send a message using the Messenger element, you can monitor the following flow start triggers:

You can also personalize the flow script for each recipient and use the Filter elements to branch the script based on the value of the variables and the Condition element to track whether an event has occurred or subscriber action.

Add an element

Drag the Messenger element into your flow, connect it to the element, after which you need to send a message from your chatbot and or launch a chatbot flow.

You can also change your element name to differentiate between elements. Click the Element name option, and enter your new name in the field.

Specify your sending time

Specify when you want to send your message. You can select the Right away option to send the message immediately, choose the After option to delay the sendout, or select Exact time or Exact time and date to set the time yourself.

Read more about block execution conditions in the article: Element execution time.

Select a bot

Select the bot you want to run.

You can also add multiple Messenger elements and launch multiple chatbots at once if your subscribers are subscribed to your bots on multiple social networks.

Add contents

Choose an action (send a message, launch a flow, or send a template).

Send a message

In the Text section, enter the text of the message that will be sent to the selected chatbots. You can add variables and emoji to the text.

Launch a flow

In the Flow section, select which flow you want to start for the contact. If necessary, you can view the flow script.

Send a template

Available with the Pro plan and above, as well as during the 7-day free trial

The feature is available only for WhatsApp chatbots: you can select an approved message template in the Template subsection.

You can select a template without dynamic content (images, buttons, and attachments). If your template is deleted in the Chatbot section, it will be sent anyway because it is not deleted in WhatsApp.

Replace the numbers with a variable that is added to your flow start element along with its contact. This allows you to send a personalized message to each user.

Depending on your flow start element, you can select variables from the required mailing list, CRM fields, or event body.

If you don't specify a variable or specify the one that does not have a value or was deleted, there will be a space instead of a variable value.

You can continue building the flow script by adding the Action element to set up an action using subscriber data and other blocks by sending a message using the Email, SMS, Viber, and Push elements.

Check out more examples of creating autoflows using the Messenger element: How to create an automation triggered by an event, How to send a message triggered by a CRM event, How to send a "Thank You" email after registration, How to send an abandoned cart message, How to create an automation that starts on a special date.

View element statistics

To view information about an element, exit the editor, and hover over the required element in the Flow tab.

Your element can have the following statuses:

Expects Contacts are waiting for the element execution time you set in the Complete action settings, or contacts are waiting to be processed.
All The number of all contacts that have reached this element.
Done Your message was sent to the recipient using the selected messaging app.

To view detailed information about an element, click it. A panel with your element settings and statistics will open. 

Below, you can filter, download, and view contacts to whom your message was sent and see their delivery status change dates.

You can also click an element ID and start editing the element.

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