"Messenger" Element in Automation 360

You can implement multiple communication channels in Automation 360 autoflows and add sending messages from Instagram, WhatsApp, Facebook Messenger, Telegram or VKontakte chatbots to your flows.

Please note that you can send a message to your customers on Facebook, WhatsApp, and Instagram only within 24 hours from the moment when the last message was sent or since the last user interaction with the chatbot.

Who Can Receive your Chatbot Messages?

The user must be subscribed to any chatbots used in your flow and also have an email or phone number in your “Audience” list.

You can get additional contact information using the following methods:

Read more about how to create variables and update values: How to Manage Subscribers and Their Data in Your Chatbot Audience.

How to Use the "Messengers" Element

To start Automation 360 and send a message using the "Messenger" block, you can monitor the following flow start triggers:

You can also personalize the flow script for each recipient and use the "Filter" elements to branch the script based on the value of the variables and the "Condition" element to track whether an event has occurred or subscriber action.

Drag the "Messenger" element into your flow, connect it to the element, after which you need to send a message from your chatbot and or launch a chatbot flow.

Select the element execution time: immediately, after a specific amount of time, or at a specific date and time.

Read more about block execution conditions in the article: Element (Block) Execution Time.

Select the bot you want to run.

You can also add multiple “Messenger” elements and launch multiple chatbots at once if your subscribers are subscribed to your bots on multiple social networks.

Choose an action: send a message or launch a flow.

In the "Text" section, enter the text of the message that will be sent to the selected chatbots. You can add variables and emoji to the text.

In the "Flow" section, select which flow you want to start for the contact. If necessary, you can view the flow script.

You can continue building the flow script by adding the "Action" element to set up an action using subscriber data and other blocks by sending a message using the "Email," "SMS," "Viber," and "Push" elements.

Check out more examples of creating autoflows using the "Messenger" block: How to Create an Automation Triggered by an Event, How to Send a Message Triggered by a CRM Event, How to Send a "Thank You" Email After Registration, How to Send an Abandoned Cart Message, How to Create an Automation that Starts on a Special Date.

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