How to Import WhatsApp Subscribers

You can upload your base of subscribers who have given you their preliminary consent to send them messages in accordance with the WhatsApp policy and send them campaigns according to an approved template or work with a contact according to a chatbot script.

Select your WhatsApp chatbot, go to the “Audience” tab, and click Import.

Сhoose the CSV file with your subscribers’ phone numbers. You can also upload contacts with variables to personalize messages.

In the file, each variable should be in a separate column, and each contact must be on a separate line. Columns with the headers "phone" and "name" are required.

Click Import.

After uploading your contacts, you can create campaigns by templates.

After uploading your contacts will be with the "Subscribed user New" status. Contact statuses will change after you send a campaign:

Subscribed - the contact’s phone number is active for receiving mailings.

Unsubscribed - the contact has unsubscribed from your WhatsApp bot.

Not Connected - The contact's phone number is not connected to WhatsApp and cannot receive messages.

Last Updated: 15.03.2023